Communication - A Customer-focused attitude
Communication that contributes to productive and harmonious relations across employees and customers:-
- communicating verbally with clients and colleagues
- drafting routine correspondence that meets the organisational standards of style, format and accuracy
- listening and understanding
- speaking clearly and directly
- writing to the needs of the audience
- negotiating responsively
- reading independently
- empathising
- using numeracy effectively
- understanding the needs of internal and external customers
- persuading effectively
- establishing and using networks
- being assertive
- sharing information
- speaking and writing in languages other than English
